SHIPPING POLICY
L’APOGEN ensures the immediate delivery of your products by Geniki Taxydromiki.
Your orders are shipped usually on the next business day, depending on the availability of products and the time of the year (official holidays, festive period etc). In cases involving hard-to-access areas or remote destinations, the delivery time may vary.
SHIPPING COST
- Attica Region: 4 euros
- Mainland - Naval Destinations: 8 euros
- Cyprus: 10 euros
For orders higher than 120 euros shipping is free.
RETURN POLICY
➤ Returns shall only be accepted under the above specific conditions:
➸ Returns shall only be accepted within 14 working days of the products delivery date.
➸ Returns / replacements are accepted in the same way the purchase was made (by courier).
➸ L’APOGEN covers the cost of the return in case you received a faulty, wrong or damaged merchandise. In case of any other reason the cost of returning the product shall be for the account of the purchaser.
➸ If you would like to return or exchange an item you purchased for any reason, please call us first at +30 210 8065337 or email us at info@lapogen.com
➤ Return Instructions
If for any reason you are not satisfied with a purchase and you wish to return one or more items of your order, you simply have to:
➸ Pack the products you wish to return.
➸ Include in your parcel all the relevant papers (retail receipt/invoice, consignment note, a personal note that describes the reason of the return).
➸ Call our Client Service at +30 210 82065337 for specific return instructions.
Ship the parcel to the following address: L'APOGEN, Markou Botsari 39 15235, Vrilissia, Athens Greece.
➤ Refunds
➸ For items returned within our returns policy, the purchase price will be refunded to the original form of payment with one exception: if you paid on delivery you will be refunded on your bank account.
➸ Refunds will be processed as soon as returned items have been checked and accepted and will be completed approximately within 15 business days.
➸ L'APOGEN reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online.
